NWS-ONLINE STORE INFORMATION
(Updated 7/15/2014)


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Owned and operated by Naval Warfare Simulations
http://www.navalwarfare.net

Contents

Order Inquiry and Contact Information
Accepted Forms of Payment
Competitive Pricing Service
Order Processing Email Notifications and Tracking
Shipping Information
Pre-Order Item Information

Technical Support
Return and Exchange policy

Software System Requirements
Privacy and Security Information
Special Ordering
Customer Relations

Order inquiry and contact information
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All emailed order inquiries or customer related questions will be replied to within 24 hours or less during weekdays and 24-48 hours or less on weekends. Typically our response times are within a few hours or less if between 10am to 10pm EST Mon-Fri. We DO NOT use any automated customer service recordings, drones, or outsourcing at anytime. All phone calls and emails are handled directly by me, Christopher Dean (Director of operations) or William Miller (Assistant Director), during regular business hours. If for any reason your email is not responded to promptly please don't hesitate to try again or to contact us by phone. Note: Some email clients can end up showing our response or shipment notification emails in the "bulk" or "spam" folders. Please keep watch of those folders for any  emails from our store.

Company Information:
Naval Warfare Simulations / NWS-Online Store
http://www.navalwarfare.net
Email:
nws-online@nws-online.net / warshipfc@yahoo.com
Phone Number: 1-407-925-7782 24/7

Accepted Forms of Payment
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We accept credit and debit cards including; MasterCard, Visa, American Express, and Discover. We also accept PayPal, E-Checks via PayPal. All payments must be received before any order is shipped and in US dollars currency.

Competitive Pricing Service
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We will attempt to match or beat any lower advertised price+shipping!

* We will attempt to match or possibly beat any lower item(s) cost+shipping competitor.
* The
competing source must have the item ready to ship if the item is available by the publisher.
* We will also attempt to compete with pre-order items whenever possible.
* Please provide a link and your shipping location for calculating competing totals.
* This service includes any competitor rewards, shipping specials, coupons, etc..

Order Processing Email Notifications and Tracking
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The online store will email a transaction record. When the item(s) are shipped another email will be sent via our postage software with a delivery confirmation tracking number for domestic orders or direct email indicating date of product being shipped out with package and/or custom form label numbers for international orders. Note: Some email address servers may not work well with our online terminal or store email server. If for some reason you do not get a notification please contact us at the contact information shown above for an order inquiry and you will receive a response within 24 hours. 

Shipping Information
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Order processing and packaging time frames:
Note: Business days = Monday-Friday excluding holidays and weekends.
* Normal order processing time frame: Usually 1-5 business days depending on the title, publisher, etc..
* Restock items or special orders: Approximately ~5-10 business days.
* Order processing will start on the following business day for orders placed after about 3pm EST.
* Shipment weights are limited to around 15-20lb for safer and more secure shipping.
* Please contact us in advance of ordering regarding estimated shipping time frames if there are any questions.

* Notice: Please note any special requests for faster delivery or specific delivery time frames in the comments box at checkout.

* To check the estimated shipping rates for an order: Add items to your shopping cart, at checkout enter your address, next select a shipping method, and then hit “apply”.
* Combined shipping is automatically calculated. Multiple item orders can help save around ~50-75%+ or more in shipping costs for each item.

Shipping and Processing:
* Estimated shipping rates include postage, insurance/packaging, and processing (PayPal/Credit or Debit Card fees).
* No attempt is made to profit on shipping rates and every shipping charge is double checked for accuracy at time of packaging.
* Any estimated shipping overages are refunded as a credit towards the payment method.
* Shipping rates are calculated based on the weight and/or items included in the order.
* Various board games can weigh 3-5lb+ or more if mounted parts or boards are included.

* Digital download items are not charged for shipping.
* Shipping notifications are automatically emailed for all orders. Note, these notifications may show up in Email spam boxes.
* Split orders, or orders mixed with pre-order titles, may require additional shipping if separate shipments are requested.
* All USA shipments (>13oz) are shipped using Parcel Post or Priority Mail if the postage is around the same cost or less.
* All USA shipments (<=13oz) are shipped using first class mail.
* Note: For orders that only include books, magazines/wargames, and folios a lower cost shipping option is available at checkout.
* All international shipments are shipped using US Postal Service First Class Air Mail (<=4lb) or Priority Air Mail (>4lb).
* If there are any questions about our shipping rates, which are continuously monitored for accuracy, please contact us prior to ordering.

Pre-order Item Information
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* Pre-order items includes titles that are not yet published or that will not be available for shipping within 30 calendar days.
* Pre-order items might be deleted from orders that also include items that are already available for shipping.
* As we do not attempt to profit on shipping rates additional shipping will be required if split or separate shipments are requested.
* Due to limited warehouse space various items, mostly board games, cannot be held in reserve if a shipment is waiting for the release of a pre-order title.

Note: At the time a pre-order is placed the item is charged for. There are several reasons for this policy;

* Security - We do not store your payment information past around 30 calendar days.
* Efficiency - We do not have to chase down valid or invalid payment methods when a product  is released which can take excessive amount of time.
* Payments - On average unpaid pre-orders have a ~25-40% failure to pay rate which can also cause us to be locked into excessive and unpaid for stocks of product when we place advanced orders.
* Delivery - We pay our suppliers/publisher contacts for most games at time of shipment so we need the funds up front for the products so we can receive them as quickly as possible.
* Publisher print runs - We report our *confirmed and paid for* pre-order items to try and help publishers boost their required sales to launch a print run.

Preorders can be cancelled up to 30 days for a refund, after 30 days for store credit which can be applied at anytime for anything on our store or that we can order from our suppliers.

Please contact us prior to ordering if there are any questions.


Technical Support
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We will always give official prompt and professional replies to any technical support questions regarding our NWS products. We also try to give *unofficial* support for other products that we sell on our online store when possible including computer hardware technical support. We do have several experienced computer and software diagnostic personnel on our staff and we will be happy to try and help when and where we can. 

Return and Exchange Policy
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All returns or exchanges are handled on a case by case basis. If there are any problems or concerns please contact us.

Software System Requirements
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For the system requirements for other software products please contact us directly and we can find the requirements for you based on publisher recommendations.

Privacy and Security Information
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Our online store and website are run on very secure servers. At NO time is your information EVER given out to any outside parties for ANY reason.

Special Ordering
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If you don't see a product on our online store that you are looking for then please contact us as we can update our online store very rapidly and we also respond to special requests normally within 24 hours or less. There is no extra charge for special orders or requests.

Customer Relations
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If there are any questions or concerns then please contact us and we will reply promptly. Our contact information is shown at the top of this web page. From all of us at NWS we thank you for visiting our online store and for your support. Every purchase helps us to bring you competitive prices, quality tech support, and more naval and military gaming products to the market.

Click here to return to the NWS Online Store

Take care.
Christopher Dean
NWS Online Store