Order inquiry and contact
emailed order inquiries or customer related questions will be
replied to within 24 hours or less during weekdays and 24-48 hours
or less on weekends. Typically our response times are within a few
hours or less if between 10am to 10pm EST Mon-Fri. We DO NOT use
any automated customer service recordings, drones, or outsourcing
at anytime. All phone calls and emails are handled directly by me,
Christopher Dean (Director of operations) or William Miller
(Assistant Director), during regular business hours. If for any
reason your email is not responded to promptly please don't
hesitate to try again or to contact us by phone. Note: Some email
clients can end up showing our response or shipment notification
emails in the "bulk" or "spam" folders. Please
keep watch of those folders for any emails from our
Forms of Payment
We accept credit and debit cards including; MasterCard, Visa, American Express, and Discover. We also accept PayPal, E-Checks via PayPal. All payments must be received before any order is shipped and in US dollars currency.
We will attempt to match or beat any lower advertised price+shipping!
* We will attempt to match or possibly beat any lower item(s) cost+shipping competitor.
Order Processing Email
Notifications and Tracking
The online store will email a transaction record. When the item(s) are shipped another email will be sent via our postage software with a delivery confirmation tracking number for domestic orders or direct email indicating date of product being shipped out with package and/or custom form label numbers for international orders. Note: Some email address servers may not work well with our online terminal or store email server. If for some reason you do not get a notification please contact us at the contact information shown above for an order inquiry and you will receive a response within 24 hours.
processing and packaging time frames:
* Notice: Please note any special requests for faster delivery or specific delivery time frames in the comments box at checkout.
To check the estimated shipping rates for an order: Add items to your
shopping cart, at checkout enter your address, next select a
shipping method, and then hit “apply”.
Pre-order items includes titles that are not yet published or that
will not be available for shipping within 30 calendar days.
Please contact us prior to ordering if there are any questions.
We will always give official prompt and professional replies to any technical support questions regarding our NWS products. We also try to give *unofficial* support for other products that we sell on our online store when possible including computer hardware technical support. We do have several experienced computer and software diagnostic personnel on our staff and we will be happy to try and help when and where we can.
and Exchange Policy
returns or exchanges are handled on a case by case basis. If there
are any problems or concerns please contact us.
For the system requirements for other software products please contact us directly and we can find the requirements for you based on publisher recommendations.
and Security Information
Our online store and website are run on very secure servers. At NO time is your information EVER given out to any outside parties for ANY reason.
If you don't see a product on our online store that you are looking for then please contact us as we can update our online store very rapidly and we also respond to special requests normally within 24 hours or less. There is no extra charge for special orders or requests.
If there are any questions or concerns then please contact us and we will reply promptly. Our contact information is shown at the top of this web page. From all of us at NWS we thank you for visiting our online store and for your support. Every purchase helps us to bring you competitive prices, quality tech support, and more naval and military gaming products to the market.