NWS-ONLINE
STORE INFORMATION
(Updated
11/8/09)
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HERE FOR THE LATEST NWS ONLINE STORE
NEWS AND PROJECTS UPDATES!
Order inquiry and contact
information
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All emailed order inquiries or customer related questions will be replied to within 24 hours or less during weekdays and 24-48 hours or less on weekends. Typically our response times are within a few hours or less if between 10am to 10pm EST Mon-Fri. We DO NOT use any automated customer service recordings, drones, or outsourcing at anytime. All phone calls and emails are handled directly by me, Christopher Dean (Director of operations) or William Miller (Assistant Director), during regular business hours. If for any reason your email is not responded to promptly please don't hesitate to try again or to contact us by phone.
Order
inquiries : nws-online@nws-online.net or
warshipfc@yahoo.com
Note:
Some email clients can end up showing our response or shipment
notification emails in the "bulk" or "spam"
folders. Please keep watch of those folders for any emails
from our store.
Company
Information:
Naval Warfare Simulations / NWS-Online
Store
http://www.navalwarfare.net
Location
: 2912 Sanka Dr, Orlando, FL 32826-3340
+1 (407) 925-7782
24/7
Email: nws-online@nws-online.net
Backup
Email Account: warshipfc@yahoo.com
Accepted
Forms of Payment
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We accept credit and debit cards including; MasterCard, Visa, American Express, and Discover. We also accept PayPal, E-Checks via PayPal. All payments must be received before any order is shipped and in US dollars currency.
Competitive
Pricing Service
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At NWS we strive every day to try and be as competitive as we can with our prices. If you find a price elsewhere that is cheaper let us know and we will try to compete with the lower price if we can.
Order Processing Email
Notifications and Tracking
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The online store will email a transaction record. When the item(s) are shipped another email will be sent via our postage software with a delivery confirmation tracking number for domestic orders or direct email indicating date of product being shipped out with package and/or custom form label numbers for international orders. Note: Some email address servers may not work well with our online terminal or store email server. If for some reason you do not get a notification please contact us at the contact information shown above for an order inquiry and you will receive a response within 24 hours.
Shipping
Information
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Order
processing and packaging times:
Normal
processing time frame: 1-3 business days.
Rare, hard to find,
or special order items: 1-5 business days.
Order
processing will start on the following business day for orders
placed after about 3pm EST.
Shipping
and Processing:
*
Shipping includes packaging and processing costs. No attempt is
made to profit on shipping rates.
*
Insurance for domestic or international shipments is added at no
extra cost at our discretion.
* Digital download items will not
be charged for shipping.
USA
$4.99
First Class / Media Mail
$2.00 Per additional
item
CANADA
$6.99
First Class Air Mail first item
$2.00 per additional
item
$26.99 Express Mail – Trackable/Insured
$4.00
per additional item
INTERNATIONAL
$8.99
First Class Air Mail
$3.00 per additional item
$26.99
Express Mail – Trackable/Insured
$4.00 per additional
item
Shipping
Notes:
*
Global Express Mail shipping may be required for some
international locations or for higher valued shipments.
*
Shipping notifications are automatically emailed for all orders
including tracking information for domestic orders.
*
Split orders may require additional shipping if requested.
*
Sales tax will apply to any orders placed within the state of
Florida.
*
Shipments over 1lb (.45kg):
Shipments
that weigh more then 1lb (.45kg) may require additional shipping
depending on final weight and destination. This primarily applies
to shipments that include heavier books, board games, or several
multimedia games that include heavy manuals and/or large bulky
game boxes. For a shipping estimate prior to ordering please
contact us.
Software
Retail Packaging
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Note that this policy is mostly for large or bulky retail packaging being shipped to international destinations. Some retail box covers will not fit into the standard shipping mailers. To allow for safer and faster shipping software retail packaging are sometimes not included unless requested. All available documentation, manuals, and software codes are always included with software shipments. To request a retail box cover please note your request in the notes of your order or contact us before ordering. Please note that extra shipping costs may apply if retail packaging is included depending on final weight and destination of shipment.
Software
Media
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The new software listed on our store either come in DVD or CD format. It is HIGHLY recommended having a DVD ROM drive, of which are presently very inexpensive, for many of the latest games as they usually require multiple CDs which can cause added wear and tear on the CD drive due to CD swapping or if one CD goes bad the entire game may fail. With many games being available in both formats we try to pick DVD as the option of choice for these reasons if available through our contacts. Used games may either be in CD, DVD, or 3.5" floppy media depending on the game and age of the publication. If you prefer a specific format or the other please contact us before ordering.
Technical
Support
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We will always give official prompt and professional replies to any technical support questions regarding our NWS products. We also try to give *unofficial* support for other products that we sell on our online store when possible including computer hardware technical support. We do have several experienced computer and software diagnostic personnel on our staff and we will be happy to try and help when and where we can.
Return
and Exchange Policy
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All returns or exchanges are handled on a case by case basis. If there are any problems then please contact first to see if we can help if possible and then we can go from there. We do try to help customers with unofficial tech support as noted in the section "Technical support" above.
Software
System Requirements
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The system requirements for NWS products are given on our main website at http://www.navalwarfare.net. For the system requirements for other software products please contact us directly and we can find the requirements for you based on publisher recommendations. If there are enough requests we will add system requirements to our online store. Note: System requirements in most cases are not accurate for every system as computer systems can vary widely in performance even if they have similar hardware. Some stated requirements are too low for decent game performance and other requirements are too high as the game might run fine on a lower end system. If you would like more information about system requirements compared to what system you have then please contact us and we will try to help you further.
Privacy
and Security Information
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Our online store and website are run on very secure servers. At NO time is your information EVER given out to any outside parties for ANY reason.
Special
Ordering
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If you don't see a product on our online store that you are looking for then please contact us as we can update our online store very rapidly and we also respond to special requests within 24 hours or less. There is no extra charge for special orders or requests.
Software
Editions
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All software sold on our store are brand new from the manufacture unless specifically stated as "used". Most newer software come with a printed manual. Older titles may be only available with electronic manuals. If you would like to know what type of manual or documentation comes with a particular software title then please contact us.
Customer
Relations
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At NWS
we will NEVER treat customers as just another order. It is our
*very strict* policy to treat each and every customer as an
individual and with professional courtesy and as a family of
military gamers. No member of our staff is EVER allowed to be
unprofessional with any of our contacts or customers at any time
for any reason. We are also military gamers and researchers here
at NWS as well as game designers. We have made many friends and
contacts through our various forums and customers that order from
our online store that we value very highly. Some of our staff
are veterans or presently serving military personnel as well from
various services and nations. For the most recent list of our
staff members please visit our;
NWS
Team Information Website.
If there are any questions or concerns then please contact us and we will reply promptly. Our contact information is shown at the top of this web page. From all of us at NWS we thank you for visiting our online store and for your support. Every purchase helps us to bring you competitive prices, quality tech support, and more naval and military gaming products to the market.
Click here to return to the NWS Online Store
Take
care.
Christopher Dean
Naval Warfare Simulations
Team
Director / Projects Designer