Order inquiry and contact
Naval Warfare Simulations / NWS Wargaming
Online Store: http://www.nwswargaming.net
Forms of Payment
accept credit and debit cards including; MasterCard, Visa,
American Express, and Discover. We also accept PayPal, E-Checks
via PayPal. All payments must be received before any order is
shipped and in US dollars currency.
will attempt to match or beat any lower advertised price+shipping!
* We will attempt to match or possibly beat any lower item(s) cost+shipping competitor.
* The competing source must have the item ready to ship if the item is available by the publisher.
* We will also attempt to compete with pre-order items whenever possible.
* Please provide a link and your shipping location for calculating competing totals.
* This service includes any competitor rewards, shipping specials, coupons, etc..
Order Processing Email
Notifications and Tracking
online store will email a transaction record. When the item(s) are
shipped another email will be sent via our postage software with a
delivery confirmation tracking number for domestic orders or
direct email indicating date of product being shipped out with
package and/or custom form label numbers for international orders.
Note: Some email address servers may not work well with our online
terminal or store email server. If for some reason you do not get
a notification please contact us at the contact information shown
above for an order inquiry and you will receive a response within
processing and packaging time frames:
Business days = Monday-Friday excluding holidays and
order processing time frame: Usually 1-3 business days depending on the title, publisher, etc..
* Restock items or
special orders: Approximately ~5-7 business days.
* Order processing will start
on the following business day for orders placed after about 3pm
Please contact us in advance of ordering regarding estimated shipping
time frames if there are any questions or if a shipment is required by
a specific time frame.
Please note any special requests for faster delivery or specific
delivery time frames in the comments box at checkout.
To check the estimated shipping rates for an order: Add items to your
shopping cart, at checkout enter your address, next select a
shipping method, and then hit “apply”.
shipping is automatically calculated. Multiple item orders can
help save around ~50-75%+ or more in shipping costs for each item.
* Estimated shipping
rates include the cost to ship, insurance/packaging, and processing (PayPal/Credit or
Debit Card fees).
* No attempt is made to profit on shipping
rates and every shipping charge is double checked for accuracy at time of packaging.
Digital download items are not charged for shipping.
Shipping notifications are automatically emailed for all orders.
Note, these notifications may show up in Email spam boxes.
Split orders, or orders mixed with pre-order titles, may require
additional shipping if separate shipments are requested.
* All USA shipments are sent using either the US Postal Service or Fedex depending on which service is more cost effective.
* Specific shipping methods can be requested in the comments box at checkout.
international shipments are shipped using US Postal Service First Class Air Mail
(<=4lb) or Priority Air Mail (>4lb).
* If there are any
questions about our shipping rates, which are continuously
monitored for accuracy, please contact us prior to ordering.
Pre-order items includes titles that are estimated to be released within about 1-2 months.
* As we do not attempt to profit on shipping rates
additional shipping *may* be required if split or separate
shipments are requested.
Note: At the time a pre-order is placed the item is charged for. There are several reasons for this policy;
* Security - We do not store your payment information past around 30 calendar days.
* Efficiency - We do not have to chase down valid or invalid payment
methods when a product is released which can take excessive
amount of time.
* Payments - On average unpaid pre-orders have a ~25-40% failure to pay
rate which can also cause us to be locked into excessive and unpaid for
stocks of product when we place advanced orders.
* Delivery - We pay our suppliers/publisher contacts for most games at
time of shipment so we need the funds up front for the products so we
can receive them as quickly as possible.
Preorders can be cancelled within up to 30 days for a refund, after 30 days
for store credit which can be applied at anytime for anything on our
store or that we can order from our suppliers.
Please contact us prior to ordering if there
are any questions.
will always give official prompt and professional replies to any
technical support questions regarding our NWS products. We also
try to give *unofficial* support for other products that we sell
on our online store when possible including computer hardware
technical support. We do have several experienced computer and
software diagnostic personnel on our staff and we will be happy to
try and help when and where we can.
and Exchange Policy
returns or exchanges are handled on a case by case basis.
* Cancellations or returns may incurr a 10% restocking fee, or 20% for special order items (Marked with a "*" on the store).
Restocking fees may be incurred for any items already purchased for
your order, ready to ship, or verified on order with a supplier.
* If an order is required to be delivered by a certain time frame please contact me prior to ordering for availability.
* If there
are any problems or concerns please contact us at any time.
the system requirements for other software products please contact
us directly and we can find the requirements for you based on
and Security Information
online store and website are run on very secure servers. At NO
time is your information EVER given out to any outside parties for
don't see a product on our online store that you are looking for
then please contact us as we can update our online store very
rapidly and we also respond to special requests normally within 24 hours or
less. There is no extra charge for special orders or requests.
there are any questions or concerns then please contact us and we
will reply promptly. Our contact information is shown at the top
of this web page. From all of us at NWS we thank you for visiting
our online store and for your support. Every purchase helps us to
bring you competitive prices, quality tech support, and more naval
and military gaming products to the market.
here to return to the NWS Online Store
NWS Wargaming Store